Here are a couple of WAYS that we EGG-ceed your EGG-spectations:

  • Describe what we have to do for a customer but remind the customer it is at no charge under Managed Services.
  • Remember small personal details (like their daughter plays soccer) and ask how it is going the next time you see them.
  • Always demonstrate a positive attitude and be consistent with the company with phrases like “I would be glad to help you” or “it’s my pleasure” or “is there anything else I can do for you?”
  • The way we handle emergencies focusing solving the customer’s business problem and not just their technology problem, and being proactive in solving their problems.

We are a technology company that cares about our customers and it shows in our creativity.
Customer Service Differentiators – Quick and Accurate Response to keep your Business Working

  • 24/7 on-call service – We are there when your business needs us
  • Customer service calls answered in less than 60 seconds (15 seconds on average) during Extended Business Hours – Your time is money
  • Complete Afterhours Team to handle any issue, any time, so you don’t have to
  • 90 Minute Emergency Clear Time – We solve Business problems not just technology problems
  • Over 10 customers have used our office space in an emergency
  • We automatically escalate any issue after 3 occurrences
  • NOC Monitoring – We detect and solve problems before you realize you have a problem
  • You get me! We train every employee to take personal ownership of each customer request and Validate!

Flexible Solutions – Saves you money as your Business Grows and Changes

  • Hybrid VoIP and Digital platforms – get all of the latest VoIP functionality where you need it without having to spend money where not needed
  • Evolving Managed Services – Make changes to your contract as your needs change
  • Our systems are backwards compatible up to 30 years – so you can keep your investment longer
  • License Portability – MiVoice Business platform allows you to move your licenses between hardware, virtual, and cloud with no penalty or cost

Deep Industry Knowledge

  • 30+ years in Business across multiple generations – we’ve been here and will be here when you need us
  • Over 600 Years of combined Industry Experience
  • As a Company we hold over 500 Certifications across 30 different platforms
  • 40% of employees have been with Slappey over 10 Years
  • We are so good at what we do our manufactures ask us to beta test their products.

Layers of Redundancy

  • We have partners in every major city across the US to support you wherever you are
  • We provide Major Brand Manufacturers that stand behind our equipment, but you also get the extended Slappey protection that many times outlasts the Manufactures support
  • ISP Agnostic – We use a blend of over 20 ISPs to make sure you don’t have all your eggs in one basket
  • CLEC – Process over 6 Million Calls a year through our facility and can handle whatever traffic needs you have
  • $700K Inventory – So your business is never waiting on a part for its communication needs
  • Technicians keep Inventory on their vehicles at home for the fastest response
  • Emergency Installs – We keep the equipment in stock to do same day installs in emergencies


  • We Find value instead of selling features
  • Bundled Managed Services that gives you One Numbers to Call and One Neck to Hug (or throat to choke) so you don’t have to be in the middle between vendors
  • Managed Services is so good that 95% of customers select it
  • 90% of our customers are so pleased they renew with us