Here are a couple of WAYS that we EGG-ceed your EGG-spectations:
Describe what we have to do for a customer but remind the customer it is at no charge under Managed Services.
Remember small personal details (like their daughter plays soccer) and ask how it is going the next time you see them.
Always demonstrate a positive attitude and be consistent with the company with phrases like “I would be glad to help you” or “it’s my pleasure” or “is there anything else I can do for you?”
The way we handle emergencies focusing solving the customer’s business problem and not just their technology problem, and being proactive in solving their problems.
We are a technology company that cares about our customers and it shows in our creativity.
Customer Service Differentiators – Quick and Accurate Response to keep your Business Working
24/7 on-call service – We are there when your business needs us
Customer service calls answered in less than 60 seconds (15 seconds on average) during Extended Business Hours – Your time is money
Complete Afterhours Team to handle any issue, any time, so you don’t have to
90 Minute Emergency Clear Time – We solve Business problems not just technology problems
Over 10 customers have used our office space in an emergency
We automatically escalate any issue after 3 occurrences
NOC Monitoring – We detect and solve problems before you realize you have a problem
You get me! We train every employee to take personal ownership of each customer request and Validate!
Flexible Solutions – Saves you money as your Business Grows and Changes
Hybrid VoIP and Digital platforms – get all of the latest VoIP functionality where you need it without having to spend money where not needed
Evolving Managed Services – Make changes to your contract as your needs change
Our systems are backwards compatible up to 30 years – so you can keep your investment longer
License Portability – MiVoice Business platform allows you to move your licenses between hardware, virtual, and cloud with no penalty or cost
Deep Industry Knowledge
30+ years in Business across multiple generations – we’ve been here and will be here when you need us
Over 600 Years of combined Industry Experience
As a Company we hold over 500 Certifications across 30 different platforms
40% of employees have been with Slappey over 10 Years
We are so good at what we do our manufactures ask us to beta test their products.
Layers of Redundancy
We have partners in every major city across the US to support you wherever you are
We provide Major Brand Manufacturers that stand behind our equipment, but you also get the extended Slappey protection that many times outlasts the Manufactures support
ISP Agnostic – We use a blend of over 20 ISPs to make sure you don’t have all your eggs in one basket
CLEC – Process over 6 Million Calls a year through our facility and can handle whatever traffic needs you have
$700K Inventory – So your business is never waiting on a part for its communication needs
Technicians keep Inventory on their vehicles at home for the fastest response
Emergency Installs – We keep the equipment in stock to do same day installs in emergencies
ROI
We Find value instead of selling features
Bundled Managed Services that gives you One Numbers to Call and One Neck to Hug (or throat to choke) so you don’t have to be in the middle between vendors
Managed Services is so good that 95% of customers select it
90% of our customers are so pleased they renew with us